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Understand Your Rights Before You Start

These terms set out how api2888 operates your account, handles your data, and defines eligibility — access to our platform depends on local law and is available only where local regulation permits. Read this before funding your wallet via DANA, OVO, or GoPay.

Account Eligibility RulesData Handling PolicyWallet Use ConditionsJurisdiction NoticeUser Rights Summary
api2888 Understand Your Rights Before You Start
HOW WE HANDLE THIS

Data Security and Account Accountability

We apply standard security measures to every account — including encrypted connections for all wallet transactions via DANA, OVO, and GoPay. Here is how we handle the areas that matter most to your account safety and legal standing.

Data Retention

We retain account and transaction data for the period required by applicable compliance obligations. You may request a copy of your data by contacting our support team with your account ID.

Cookie Use

We use session and analytics cookies to keep your account active and to understand how the platform is navigated. You can manage cookie preferences through your browser settings at any time.

Account Security

Login sessions require OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Change Requests

To update registered details — including your linked DANA, OVO, or GoPay wallet — submit a request through the Help portal. Changes to payment details require identity verification before they take effect.

CONTACT LEGAL TEAM

Reach Us for Policy Questions

If you have a question about your rights under these terms, need to request a data record, or want to report a policy concern, our support team handles legal queries through these channels. Response time depends on query complexity, but account-related legal matters are prioritised.

Live Chat Open the chat widget from any page in your account. Legal queries are routed to the compliance-aware support team, not a general queue.
Email Support Send detailed policy or data-request questions to our support email. Include your registered account ID and the wallet name (DANA, OVO, GoPay) for faster lookup.
Account Help Portal Log into your account and navigate to Help to submit a formal policy query. This creates a timestamped ticket you can reference in any follow-up.

Answers to Your Policy and Rights Questions

These are the questions we get most often about our legal terms, account eligibility, and data rights. If your question is not here, use live chat or the Help portal to get a specific answer from our team.

Eligibility depends on local law in your region. You must meet the legal age requirement where you are located and reside in a region where access is permitted under applicable regulation.

No. Your registered payment wallet — DANA, OVO, or GoPay — must belong to you. Third-party wallets are not accepted and will trigger an account review that may result in suspension.

Submit a data request through the Help portal inside your account, or email our support team with your account ID. We will respond within the timeframe required by applicable rules.

We notify you through your registered contact before material changes take effect. Continuing to use the platform after that notification means you accept the updated terms.

Contact us via live chat or the Help portal. Describe the concern and include your account ID. Compliance-related queries are handled separately from general support tickets.

Contact support immediately through live chat. We will freeze account activity while we verify the situation. OTP login records are checked as part of every unauthorised-access review.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.