Reference

Understand the Terms Before You Start

These terms set out the rules that apply when you open and use an api2888 account, including how deposits via DANA, OVO, and GoPay are handled, what you agree to when placing bets, and how disputes are managed.

Account eligibility rulesDANA, OVO, GoPay wallet termsBet placement conditionsDispute and refund processAccount suspension policy
api2888 Understand the Terms Before You Start
HOW WE HANDLE THIS

Account Security and Terms Compliance

We take the security of your account and the fairness of these terms seriously. Data you submit — including wallet details for DANA, OVO, or GoPay — is stored under standard encryption practices and is not shared with third parties outside of transaction processing. You can request a copy of your account data or ask us to update incorrect details by contacting support. These commitments sit within the broader terms and are not separate from them.

Data Handling

Your personal and wallet data is encrypted and used only for account operation and payment processing. We do not sell or share your data for marketing purposes outside the platform.

Account Security

Login sessions are protected by OTP verification. If you notice unauthorised access, report it immediately via live chat so we can suspend the session and review your account.

Data Retention

We retain account records for the period required by applicable regulations. When you close your account, we follow a structured retention and deletion process in line with current rules.

Requesting Changes

To update your registered name, wallet details, or contact information, submit a request through the message centre with supporting identification. Changes are reviewed before they take effect.

TERMS CONTACT PATH

Reach Us About a Terms Question

If something in these terms is unclear — whether it's about your DANA withdrawal, a disputed bet outcome, or an account restriction — our support team handles these queries directly. You can reach us through live chat, email, or the in-app message centre. Players in Bandung and across Indonesia can use any of these channels to get a written response for their records.

Team online

Live Chat

Start a chat session from any page on the platform. Our team responds to terms and account queries and can walk you through a specific clause if needed.

Email Support

Send your query to our support address for a written response. Useful when you need a record of the answer — for example, a withdrawal condition clarification.

In-App Message Centre

Access the message centre from your account dashboard on mobile or desktop. Submit account or terms questions and track replies in one thread.

Common Questions About Our Terms

These are the questions we get most often about account terms, wallet conditions, and what happens when something goes wrong. If your question isn't here, use live chat for a direct answer.

Yes. All three wallet methods are covered by the same deposit and withdrawal conditions. The account name on your wallet must match your registered api2888 profile for any transaction to clear.

We can update the terms at any time, but we will notify you at your registered contact before material changes take effect. Continuing to use your account after that notice means you accept the update.

Operating multiple accounts under the same identity breaches our terms. We may suspend all related accounts and withhold any pending balance pending a review. One account per person applies strictly.

Submit your dispute through live chat or the message centre with your transaction reference. Our team reviews the case against the terms in place at the time the bet or deposit was made.

Access and eligibility depend on local law in your region. Where these terms conflict with applicable local rules, the local rules take precedence. We recommend checking what applies in your area.

Contact support via email or the in-app message centre to request your account data. We will process the request in line with the retention and data-handling commitments set out in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.